The biggest frustration is calling to get service support, only to get a recorded message asking to enter information. This frustration comes from the lack of personalized services that exist today and the need and want to connect with a human. This allows us to seek reassurance that we will have some one partner in solving our problem. Companies offering personal services will find success.
To stay connected with our customers and to provide support and solutions through multiple service solution tools, we offer:
Website and Blog discussing a wide range of frequently asked questions regarding equipment or business
On-site technical visits
Service Programs – on-site visits by staff, and evaluations of operational parameters with feedback on improvements